Shipping & Returns

This Shipping Policy (“Policy”) governs the shipping, delivery, and handling of products purchased through

1. Company Information

Legal Entity Name: Lotus Web Services LLC

Registered Office:USA- 30 N Gould St STE R Sheridan, WY 82801, USA

Registered Office: Canada-UNIT 10-1332 KHALSA DRIVE MISSISSAUGA

ON L5S 0A2

Contact Details:

Phone: +1-800-213-7490

Email: contact@lotuswebservicesllc.net

For any questions related to shipping, delivery, order status, or privacy rights, customers may contact us using the details above during standard business hours.

2. Scope of This Shipping Policy

This Policy applies to all physical goods sold through the Website unless explicitly stated otherwise on a product detail page. Certain products, services, or digital items may be subject to separate terms, which will be clearly disclosed at the time of purchase.

"Some products sold on our website, including Brand products, may be subject to U.S. and other international export control laws and regulations.”

3. Order Acceptance and Processing

3.1 Order Confirmation

Once an order is placed, customers will receive an order confirmation email acknowledging

receipt of the order. This confirmation does not signify acceptance of the order, but only

confirmation that the request has been received.

3.2 Processing Time

• Orders are typically processed within 1–3 business days after payment authorization.

• Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.

• Processing times may vary due to inventory availability, payment verification, fraud

prevention checks, or operational constraints.

3.3 FTC Compliance

In compliance with the FTC Mail Order Rule, if we are unable to ship an order within the time stated or within 30 days (if no time is stated), customers will be notified and provided with the option to consent to a delay or cancel the order for a full refund.

4. Shipping Destinations

4.1 Shipping

We currently ship to addresses within the United States And Canada only, unless otherwise stated at checkout.

4.2 International Shipping

If international shipping is made available in the future, all applicable duties, customs fees,import taxes, or brokerage charges will be the sole responsibility of the customer and will not be included in the product or shipping price unless explicitly stated.

5. Shipping Methods and Carriers

We partner with reputable third-party shipping carriers to deliver orders. The carrier selection

and shipping method are determined based on destination, package size, weight, and service

availability.Estimated delivery times are non-binding estimates and begin from the date the order is

shipped, not the date it is placed.

We partner with trusted shipping carriers to ensure safe and timely delivery of your Printing equipment.

USPS- United States Postal Service for standard and economy shipping

UPS- Express shipping and large item delivery

FedEx- Order Tracking: Once your order ships, you'll receive an email with tracking information. You can track your package directly through the carrier's website or from your account dashboard.

All States

If your state provides additional consumer protection rights beyond our policy, those rights apply to your purchase. Please contact us for clarification on state-specific rights.

6. Estimated Delivery Timeframes

• Standard Shipping: 5–10 business days after dispatch

• Delivery times may vary based on geographic location, carrier operations, weather

conditions, public emergencies, or force manure events.

We do not guarantee delivery dates and are not responsible for delays caused by factors beyond

our reasonable control.

7. Shipping Costs and Charges

We offer free 5-10 days shipping on all orders.

Any applicable sales tax or government-imposed fees are included.

8. Order Tracking

Where available, tracking information will be provided via email once the order has shipped.Customers are responsible for monitoring shipment progress using the tracking details supplied. Lotus Web Services does not guarantee the accuracy of tracking data provided by third-party carriers.

9. Customer Address Responsibility

Customers are solely responsible for ensuring that all shipping information provided is accurate,

complete, and current. We are not liable for:

• Failed deliveries due to incorrect or incomplete addresses

• Delays resulting from address verification issues• Additional shipping fees incurred due to address errors

10. Delivery Issues: Lost, Damaged, or Delayed Shipments

10.1 Damaged Goods

If an order arrives damaged, customers must notify us within 48 hours of delivery and provide

supporting evidence such as photographs and order details.

10.2 Lost Shipments

Shipments marked as delivered by the carrier but not received by the customer will be reviewed

on a case-by-case basis in coordination with the shipping provider.

10.3 Carrier Delays

We are not responsible for delays caused by carriers, customs authorities, natural disasters,

labor disruptions, or other events beyond our control.

11. Order Modifications, Cancellations, and Refusals

Orders may not be modified or canceled once processing has begun. All cancellation and refund requests are governed by our Refund & Return Policy. Refused deliveries or unclaimed shipments may result in additional handling or restocking fees where permitted by law.

11.1Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform

Lotus Web Services LLC

Toll Free +1-800-213-7490