Question 1

How do refurbished office printers differ from new ones?

Accepted Answer

Yes, they are! All refurbished printers undergo  rigorous cleaning and testing protocols to ensure they meet our  manufacturers' high standards.Refurbished office printers have received a complete  internal overhaul. They go through several diagnostic tests to ensure  everything works properly. Anything less than perfect must be fixed  before selling.

Question 2

Do refurbished printers come with warranties?

Accepted Answer

Because these items are pre-owned, they are not covered by the original manufacturer’s warranty. Lotus Web Services LLC does not provide official brand customer support, helplines, or authorised repair services. All products purchased are covered solely by warranties from Lotus Web Services LLC  From 90 Days to 12 Month.

Question 3

What is the shipping cost?

Accepted Answer

We Provide Free Standard Shipping 2 to 4 Business days.

Question 4

International Shipping is avaialbe?

Accepted Answer

We currently ship to addresses within the United States and Canada only, unless otherwise stated at checkout.If international shipping is made available in the future, We will update in on our website.

Question 5

Can I contact you for order-related questions?

Accepted Answer

Yes, customers can reach us using the contact information provided on the website for questions related to orders or products.

Question 6

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be modified or canceled within 1 hour of placement. Contact our support team at +1-800-213-7490 or email sales@shoplwsllc.com immediately. Once an order has been processed for shipping, modifications are no longer possible, but you can initiate a return after delivery.

Question 7

What is your return policy?

Accepted Answer

Our Shop offers a 30-day return policy for most products. Items must be in original condition with all packaging, accessories, and documentation. Some products like opened ink cartridges or consumables may have restrictions. Contact our support team to initiate a return.

Question 8

How do I initiate a return or exchange?

Accepted Answer

Contact our customer support at +1-800-213-7490 or email sales@shoplwsllc.com with your order number and reason for return. We'll provide a Return Merchandise Authorization (RMA) number and prepaid shipping label for defective items. Returns without an RMA number cannot be processed.

Question 9

How long does it take to process a refund?

Accepted Answer

Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds are credited to your original payment method within 5-7 business days after approval. You'll receive an email confirmation when your refund is processed.

Question 10

Do I have to pay for return shipping?

Accepted Answer

For defective products or our error (wrong item shipped), we provide a prepaid return shipping label at no cost to you.

Question 11

How far do you ship in USA and Canada?

Accepted Answer

Lotus Web Services LLC currently only provides shipping services within the United States and Canada.
We are unable to ship to P.O. Boxes, APO/FPO addresses, or U.S and Canada. territories.
​
 • P.O. Boxes: Usually restricted because carriers like UPS and FedEx often do not deliver to USPS-managed P.O. boxes.
 • APO/FPO/DPO (Military): Requires special handling and customs documentation that many non-USPS carriers do not support.
 • U.S. Territories: Locations like Puerto Rico, Guam, and the U.S. Virgin Islands are excluded due to higher shipping costs or complex logistics.
 • in Canada. Territories:
 • Northwest Territories: NT
 • Nunavut: NU
 • Yukon: YT
 • ​Solution: Please provide a valid residential or commercial street address for delivery.
​

Question 12

What currency are your prices in?

Accepted Answer

All prices are listed in U.S. Dollars (USD). Prices may change without prior notice. Payments must be made through approved online payment methods at checkout. Lotus Web Services LLC reserves the right to cancel or refuse any order for any reason, including incorrect pricing or payment issues.

Lotus Web Services LLC

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+1-800-213-7490

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